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General

Use of this website and / or register as a user implies acceptance of these conditions.

This page is owned by Era Faraday SL. All elements of this site, including its design and contents without limitation are protected by the Intellectual Property laws and Industrial Property and International copyright. Unless explicitly authorized by Era Faraday SL you may not reproduce, transmit or exploit the content of this website in any way.

Information and prices

Ecobike reserves the right to modify the commercial offer presented on ecobike.com (changes to products, prices, promotions and other sales and service) at any time.

All product prices displayed on the website include VAT, IGIC in the case of purchases made by residents in the Canary Islands.

'MSRP' or 'Public Recommended Selling Price’ is the base sale price of each product. When a product is on discount, the discount on the MSRP that is identified on page.

'Price' or 'Price Ecobike' is the final price at which a product is sold in Ecobike once applied the appropriate discount. This discount appears on page reported as a percentage. When there is no discount 'price Ecobike' and PVP are the same.

Payment

Ecobike.com offers the following payment options:

Card:  Order  processing will start as soon as we receive payment confirmation from the bank. The card payment is made through the payment gateway of CAIXABANK  security system "Secure Socket Layer" that encrypts the connection and introduces data on the secure server of the bank. The system supports only secure cards so if you have problems to finish payment, we recommend you contact your bank  to verify that your card is enabled for eCommerce purchases.

Bank Transfer: Upon completion of the order the customer will receive details of their purchase, with the total amount to be paid and the account number where the payment shall be done. (Title: Era Faraday, SL IBAN: ES10-2100-0038-4502-0048-9666).

Order processing, will start upon reception and checking of bank payment.

We recommend that you send bank payment confirmation by email to expedite the process. This payment method only accepts payments by bank transfer.

Availability of products and delivering of orders

The estimated delivery time is 2-5 working days for bicycles and spare parts orders and 10 days for batteries with greater than 10 Ah.

In the case those delivery times cannot be achieved, you will be given a new delivery time,  at this point you can  either cancel the order, accept the order on the new delivery time and in the case it is a multiple order part of which can be delivered on time you can get the goods on two shipments according to new delivery dates without paying additional shipping costs.

We recommend that you request special confirmation on delivery date in case you need an article before a specific date.

Although our delivery chain involves suppliers and external logistics agents, we strive to reduce our delivery times to the minimum. In case of incidence we will inform the customer, offering the most appropriate solution for each case.

Resolution of incidents and compensation policy

In the event that an order is delayed more than expected or includes an item that cannot be delivered, Ecobike will inform the customer and will do its best to provide a satisfactory solution.

 If there is a delivery delay, Ecobike will inform the customer about the new estimated delivery time and will give the option of delivering in two shipments, at no additional cost to the customer if appropriate.

If the item or order finally could not serve you will choose from the following options:
• Proposed alternative item equivalent in price and features.
• Immediate refund of the amount paid with a credit card or bank transfer.

Delivery and financial costs

Shipping cost: They are related to our forwarding and order preparation costs  related to forwarding services by transit agency. Ecobike normally uses SEUR or CBL as the Transport Company and regular POST to some destinations.

 Freight to the entire peninsula (except Canary Islands, Formentera, Ceuta and Melilla) have a bike cost 28 € (VAT included) and approximately 15 € (VAT included) for parts and batteries. For other destinations, consult Ecobike.
Consumption and import taxes will be charged to the customer on arrival.
Free delivery Special offers will only apply in Spanish Peninsula and will apply only during the period in which such promotional banners are advertised on our home page www.ecobike.com or those pages in which they are publicized.

Returns and Claims

Our customers can return the order within fifteen days after reception of goods.

Customer needs to state their intention to return the goods by sending an email to ecobike@ecobike.com  within 3 days of receipt of the goods, preferably explaining the reasons for return.
In case of return, return delivery expenses will be charged to the costumer, except in those cases when return is due to a manufacturing defect.

If a there has been a mistake  on our part, we  will collect and deliver the correct  goods  free of charge.

No return will be accepted without: original invoice, original packaging or without 3 day return notice mentioned above.
For complains and/or suggestions,  please send email to ecobike@ecobike.com.

Guarantees

The guarantees will be established according to the Law 23/2003 of July 10 of Consumer Goods sale guarantees pursuant to Directive 1999 / 44EC.

We encourage users who have purchased their bike via the Internet to keep the original box for a while so it can be resend to the Technical Service if needed.

The guarantee of bicycles is 2 years, with the exception of consumables.

Battery has a 1 year warranty. However, after the first 6 months it must be proven that the fault corresponds to a manufacturing defect.

Loss of battery life as a result of aging itself, is not a manufacturing defect.

Warranty does not cover parts subject to normal wear and tear of the electric bicycle (tires, chain, brakes, tires, cables ...)

Ecobike is not liable and customer will lose the guarantee if:

User uses components from other manufacturers.

Inappropriate Handling.

Repair in non official Ecobike services.

No presentation of proof of purchase (original invoice).

The Warranty has expired.

Guarantee repairs will only be done if original invoice with frame number.

Trade Policy in physical stores

Ecobike is a commercial network specializing in electric bicycles which consists of a web of electronic commerce and an array of shops. Entire Network aims to provide the best service to the final consumer, including in its commercial offer the breadth of catalog and competitive pricing of an online store; as well as technical service, advice and proximity of physical store.

Ecobike website and physical stores of the brand share most of the online catalog and a common business philosophy and service.

All Ecobike commercial network aims to offer the highest quality at the best prices.

Customers who have made online orders and seeking additional information about the status of your order should contact Ecobike directly.

Litigation and responsibilities

Ecobike will not be held responsible for the consequences that may result from improper use of the products sold in our website.

Under no circumstances ecobike.com will be held responsible for any loss or damage of any kind arising out of or relating to the use of this website.

Ecobike shall be indemnified against any damage or injury resulting from the non compliance of the website conditions specially the use  of the contents of this website without permission.

com is a project develop in and for the Internet.

From the team that make up this online shop we respect and encourage the freedom of expression inherent to this medium.

 Therefore we try to improve upon the compliments and suggestions and learn from criticism when they ocur.

Likewise we will also exercise the right to reply in digital forums and other spaces of opinion when we deem necessary, and we reserve the right to exercise self-defense of our interests in the case that abuse or unwarranted attacks on our public image occur.
If any provision of these conditions is missing or pass to be invalid or become unenforceable under applicable law, such provision would have no effect, but only to the extent that very lack of validity, and shall not affect any other provision of the these conditions.
These conditions of use should be interpreted and governed by Spanish law. Any dispute arising from these conditions shall be settled in court in Girona.

Ecobike
Pol. Ind. Vulpellac
Carrer dels Arboços, 10
17111 Forallac, Girona
+34 972 96 40 33
ecobike@ecobike.com

Privacy Policy

Era Faraday SL (B55040745) hereinafter Holder, informs you of its Privacy Policy regarding thetreatment of personal data of customers that may be collected by the purchase of one of ourproducts in physical store. The Holder guarantees compliance with the regulations in forceregarding the protection of personal data, reflected in Organic Law 3/2018, of December 5, on theProtection of Personal Data and the Guarantee of Digital Rights (LOPD GDD). It also complies withRegulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on theprotection of natural persons (GDPR). The purchase of one of our products implies the acceptanceof this Privacy Policy.

Legal Responsible

Responsible: Admin ecoBike
Address: Calle dels Arboços Nº 10
Nau 517111 - Vulpellac (Catalonia - Spain)
Telephone: 972 964 033
Email: admin@ecobike.com
Website: https://ecobike.com/en

Principles applied in data processing

In the treatment of your personal data, the Holder will apply the following principles that conformto the requirements of the new European data protection regulation:

- Principle of legality, loyalty and transparency: The Holder will always require the consent for thetreatment of your personal data, which may be for one or more specific purposes about which hewill inform you previously with absolute transparency.

- Principle of data minimization: The Holder will request only the data strictly necessary for thepurpose or until he requests them.

- Principle of limitation of the conservation period: The data will be kept for the time strictlynecessary for the end or the purposes of the treatment. The Holder will inform you of thecorresponding storage period according to the purpose. In the case of subscriptions, the Holderwill periodically review the lists and remove those inactive records for a considerable amount oftime.

- Principle of integrity and confidentiality: Your data will be treated in such a way that its security,confidentiality and integrity are guaranteed. You should know that the Holder takes the necessaryprecautions to prevent unauthorized access or improper use of the data of his users by thirdparties.

Data collection

You do not need to provide any personal data to browse https://ecobike.com/es. The cases inwhich you will provide your personal data are the following:

- When contacting through the contact forms or sending an email.

- When making a purchase through the website.

Your rights

The Holder informs you that on your personal data you have the right to:

- Request access to the stored data.

- Request a rectification or cancellation.

- Ask the limitation of your treatment.

- Open your treatment.

- Request the portability of your data.

The exercise of these rights is personal and therefore must be exercised directly by the interestedparty, directly requesting it from the Holder, which means that any client, subscriber orcollaborator who has provided their data may at any time go to the Holder and requestinformation about the data stored and how they have been obtained, request the rectification ofthem, request the portability of your personal data, or put at treatment, limit their use or requestthe cancellation of this data in the files of the Holder.

To exercise your rights of access, rectification, cancellation, portability and opposition you mustsend an email admin@ecobike.com together with the valid proof in law as a photocopy of the IDnumber or equivalent.

You have the right to effective judicial protection and to file a claim with the supervisory authority,in this case, the Spanish Data Protection Agency, if you consider that the processing of personaldata that concerns you violates the Regulation.

Purpose of the processing of personal data

When you connect to the website to send an email to the Holder, you are subscribing to theirnewsletter or make a purchase, you are providing personal information of which the Holder isresponsible. This information may include personal data such as your first and last name, physicaladdress, email address, telephone number, IP address, company information and otherinformation. By providing this information, you consent to the collection, use, management andstorage of your information by the Holder and TicServeis; only as described in the Legal Notice andthis Privacy Policy.

- Contact Forms:

The Holder requests personal data which may include: first and last name, email address andtelephone number in order to answer your queries.

- Purchases made through the web:

- The Holder requests the following personal data: name and surname, company information, emailaddress, postal address, telephone number and bank details to handle orders and purchasesmade, to guarantee their correct sending. The Holder does not store bank details.


There are other purposes for which the Holder deals with personal data:

- To guarantee compliance with the conditions set out in the Legal Notice and the applicable law.This can influence the development of tools and algorithms that help this website to guarantee theconfidentiality of the data it collects.

- To appeal and improve the services offered by this website.

- To analyze the navigation. The Holder collects other non-identifying information obtainedthrough the use of cookies that are downloaded to your computer when you browse a websitewhose characteristics and purpose are detailed in the Cookies Policy.

- To manage social networks. The Holder has a presence on social networks. If you become afollower on the Holder's social networks, the processing of personal data will be governed by thissection as well as those conditions of use, privacy policies and access regulations that belong tothe social network that applies in each case. and that you have previously accepted.

You can consult the privacy policies of the main social networks:

- Facebook

- Instagram

The Holder will process the personal data in order to properly manage their presence on the socialnetwork, informing them of their activities, products and services, as well as for any other purposethat the regulations of the social networks allow.

Under no circumstances will the Holder use the profiles of followers on social networks to sendadvertising individually.

Security of personal data

To protect your personal data, the Holder takes all reasonable precautions and best practices in theindustry to prevent its loss, misuse, misuse, disclosure, alteration or destruction.

The website is hosted on TicServeis servers (https://ticserveis.com/en). The security of your data isguaranteed, as they take all the necessary security measures for it. You can check their privacypolicy for more information.

They are also stored in a file owned by the Holder, in a password protected laptop, stored in alocked room and with a security alarm.

Cookies Policy

For this website to work you need to use cookies, which is information that is stored in yourbrowser.

In the Cookies Policy section you can consult all the information regarding the collected policy, thepurpose and the treatment of cookies.

Legitimation for data processing

The legal basis for the processing of your data is: consent.

To contact the Holder, subscribe to a newsletter or make purchases on this website, you mustaccept this Privacy Policy.

Categories of personal data

The categories of personal data that the Holder deals with are:

- Identification data

- Postal details

Conservation of personal data

Personal data will be retained until the purpose for which they have been collected (Art.5.e. GDPR)is fulfilled or until the right to delete or modify them is exercised, provided that this does notconflict. with the need for legal or fiscal reasons to store these.

Recipients of personal data

The collected data will be incorporated into a file owned by Era Faraday SL.

This file will be managed by Era Faraday SL.

This file will be stored on the TicServices servers.

This file will also be stored on a laptop, protected by a security password and stored in a lockedroom with a security alarm.

Web Browsing

When browsing https://ecobike.com/en, non-identifying data may be collected, which may includethe IP address, geolocation, a record of how the services and sites are used, browsing habits andother non-identifiable data used to identify you.

The website uses the following third-party analytics services:

- Google Analytics.

The Holder uses the information collected to obtain statistical data, analyse trends, administer thesite, study navigation patterns and collect demographic information.

Accuracy and accuracy of personal data

Only data strictly necessary for the normal operation of the service will be collected, in accordancewith the principle of data minimization (Art.5.b. GDPR).

The data collected will in any case be over the age of 16 (Art.8.1 GDPR). The Holder reserves theright to take the appropriate measures to verify the veracity of the age (Art.8.2 GDPR).

You agree that the details provided to the Holder are correct, complete, accurate and current, aswell as keep them properly updated

.As a Website User you are solely responsible for the accuracy and correctness of the data you sendto the Website exonerating the Holder of any liability in this regard.

Acceptance and consent

As a Website User you declare that you have been duly informed of the conditions regardingpersonal data protection, you accept and consent to the treatment of these by the Holder in themanner and for the purposes indicated in this Privacy Policy.

Consequences of not accepting the privacy policy

In cas that you do not accept the management of your data in accordance with this privacy policy,it will not be collected, which may mean that the service provided by the Holder cannot beperformed.


Revocability

To exercise your rights of access, rectification, cancellation, portability and opposition you mustsend an email to admin@ecobike.com along with the valid proof in law as a photocopy of the IDnumber or equivalent.

The exercise of your rights does not include any data that the Holder is obliged to keep foradministrative, legal or security purposes
 

Laws of application in this web

RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016on the protection of data of natural persons).

LOPD (Organic Law 15/1999 of December 13, Protection of Personal Data and Royal Decree1720/2007 of December 21. Regulation of the development of the LOPD).

LSSI (Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce).

Data Protection Authority in Spain

In the event that you want to enforce your rights regarding data protection and you consider thatthe Holder is not respecting them, you can go to the Spanish Data Protection Agency (AEPD).

Website of the data protection authority: https://www.aepd.es/es

Email of the data protection authority: internacional@agpd.es

hone of the data protection authority: +34 913 996 200

Changes to the Privacy Policy

The Holder reserves the right to modify this Privacy Policy to adapt it to legislative orjurisprudential developments, as well as to industry practices.

These policies will be in effect until modified by others duly published.