Insurance
included in the bike price

Electric bike insurance from Ecobike is free for you. The insurance coverage applies to:

• every new Ecobike purchased via our online store at ecobike.pl or at the Ecobike showroom in Źródła
• a new Ecobike purchased from Ecobike authorized dealers that is marked as insured at the dealership. Before purchasing from a dealer, make sure the bike is eligible for insurance

No. The coverage is automatic and valid for one year starting the day after the purchase date of your Ecobike, under the terms specified in the General Terms and Conditions of Insurance available on this page. Insurance is valid within the territory of Poland.

Automatic coverage for Ecobikes marked as insured lasts for one year from the day after the purchase date. After that period, you can extend the coverage at Velofy.pl

Ecobike insurance covers damage, loss, or destruction of the bike due to:

• accidental events or rescue actions related to such events
• vandalism
• burglary
• robbery
• theft involving overcoming security
• casco – this protects your bike in case of damage or destruction after a collision with another vehicle, person, object, or animal

There are situations where the insurer is not liable, such as: when the incident occurred outside of Poland, your bike wasn’t properly secured, you lack a valid proof of purchase, or cannot provide all the keys that were used to secure the bike. Insurance also doesn’t apply if the bike was used for business or competitive sport. It excludes personal accident, liability coverage, and assistance services. Also not covered: theft of accessories or luggage, and damage or loss of the electric battery. Full terms can be found in the General Terms and Conditions of Insurance.

Secure the bike using the types of locks listed below, attaching it to a bike stand or other fixed element such as a balcony railing, pole, or tree. The insurer requires one of the following:

• hardened steel chain lock with a minimum thickness of 8 mm and a padlock
• U-lock with a double locking mechanism made of specially hardened steel
• folding lock with a minimum thickness of 5 mm

If the theft is covered by insurance (i.e. burglary, theft with forced entry, or robbery), immediately report it to the police (within 48 hours) and obtain a written report.
Prepare the required documents (proof of purchase, in case of theft the full set of keys used to secure the bike, photos of any damage, and a document with the bike's serial number such as the warranty card). Then contact the insurer as instructed in: How to report a claim?

Claim information is available at: +48 22 276 26 08. You can report a claim:

• by sending a completed and signed claim form available at colonnade.pl/zglos-szkode
• by emailing the completed form and required documents to: szkody@colonnade.pl
• by post to:
  Claims Department, Colonnade Insurance S.A. Poland Branch, ul. Prosta 67, 00-838 Warsaw

This leads to the consumption of the insurance sum, meaning the total insured amount (e.g., the bike’s value) decreases with each payout.
Example: You buy a bike for 10,000 PLN. After an accident, the repair costs 2,000 PLN. If the bike is later stolen or totaled, the insurer will pay up to 8,000 PLN.

The insurer requires the following to be attached to the claim form:

• photos of the damage
• police report (in case of theft or robbery)
• copy of the warranty card with the serial number
• copy of the receipt or invoice for the purchase

The insurance only covers the Ecobike electric bicycle. If you're looking for personal accident or liability insurance for cyclists, visit Velofy.pl

In that case, you can insure your electric bike at Velofy.pl